Terms of Service & Booking Conditions | 617 Goalies

1. Booking

All sessions must be booked in advance. Confirmation will be sent once your booking has been received either via WhatsApp/Text or email. For block bookings, session dates will be agreed at the time of purchase or scheduled individually.

2. Payment

Invoices and Booking Payments must be paid within 14 working days of issue. For block bookings, full payment is required before the first session unless otherwise agreed. All payments must be made via Bank Transfer.

3. Refunds & Cancellations

Cancellations made more than 48 hours before a session are eligible for a full refund.
Cancellations within 48 hours, including no shows, are non refundable.
If 617 Goalies cancels a session, a full refund or rescheduled session will be offered.
For block bookings, refunds are available for unused sessions only.

4. Attendance & Punctuality

Participants are expected to arrive promptly and be ready to begin at the scheduled session start time. If you anticipate being late, you must contact the coach as soon as possible.

If no participant arrives within 15 minutes of the scheduled start time and no prior contact has been made with the coach, the session will be deemed a no-show, cancelled at the coach's discretion, and no refund, credit, or rescheduled session will be offered.

Repeated late arrivals or non-attendance may result in future bookings being declined.

Where circumstances outside the participant's control arise, 617 Goalies reserves the right to consider requests on a case-by-case basis.

5. Player Welfare & Medical Information

Parents/players must inform 617 Goalies of any relevant medical conditions or injuries prior to training. Participation is at the player’s own risk, and players should only take part if fit to do so.

6. Safety & Conduct

617 Goalies will provide a safe training environment and appropriate supervision. Players are expected to follow instructions, behave respectfully, and use equipment safely. Unsafe behaviour may result in removal from the session without refund.

All goalkeepers attending coaching sessions delivered by 617 Goalies must provide and wear their own full protective kit. Equipment must be in safe, serviceable working order and appropriate for goalkeeper activity. As a minimum, goalkeepers are required to wear: helmet, chest protector, hand protectors, protective shorts, abdomen guard, leg guards and kickers. 617 Goalies strongly recommends the use of arm and elbow protection and a throat guard. The decision to wear additional protective items remains the responsibility of the participant.

All equipment is subject to inspection by the coach. If, in the coach’s professional judgement, a goalkeeper’s equipment is unsafe, incomplete or unsuitable for the session, the goalkeeper will not be permitted to participate. No refund or credit will be issued where participation is refused on safety grounds.

617 Goalies accepts no responsibility or liability for injuries arising from a goalkeeper’s equipment choices, the condition of their equipment, or failure to wear appropriate protective items. Participants are responsible for ensuring their kit meets recognised safety standards and is appropriate for the level of activity undertaken.

New or inexperienced goalkeepers who are unsure what equipment is required are encouraged to seek advice prior to booking or attending a session.

Please see our Health and Safety Policy, which also include Risk Assessments for both inidividual and group sessions.

7. Weather & Venue Changes

Sessions may be adjusted or rescheduled in the event of severe weather or venue issues. Any changes will be communicated as early as possible.

8. Photography & Video

Training footage may be used for coaching feedback or promotional purposes only with prior consent. Consent can be withdrawn at any time. Please see our Privacy Policy for more details.

9. Safeguarding

617 Goalies operates under a separate Safeguarding & Child Protection Policy, which outlines our approach to player welfare, reporting concerns, communication, and professional boundaries. All coaching activity is delivered in line with this policy.

10. Liability

617 Goalies accepts no responsibility for personal property lost, damaged, or left at training venues. Participation in sessions is at the player’s own risk.